Privacy Policy

Effective Date: September 3rd 2026

Introduction

This Privacy Policy explains how Aware Healthcare Inc. ("Titan," "Aware," "we," "us," or "our"), doing business as Titan, collects, uses, and shares personal information across our services. This policy applies to:

1. Visitors to our website(s) ("Website Visitors")

2. Prospective and current coaching clients ("Clients")

3. Everyone who otherwise interacts with us (collectively, "you")

By using our website, our services, or other services that link to this policy, you agree to its terms.

Note: This Privacy Policy works in tandem with our Terms of Service, which describe additional conditions governing your access and use of our services. Where this Privacy Policy and our Terms of Service both address the handling of personal information, this Privacy Policy governs.

We encourage you to regularly review this Privacy Policy as we may update it periodically to reflect changes in our data practices or applicable laws.

Scope of this Privacy Policy

To help you find relevant information quickly, we have divided the policy into three main sections:

• Section A: Privacy Policy for Website Visitors
• Section B: Privacy Policy for Prospects and Clients
• Section C: General Privacy Practices (applicable to everyone)

Following these sections, you will find Your Privacy Rights, Data Protection & Security, and additional standard provisions.

Section A — Privacy Policy for Website Visitors

This section applies to individuals who visit or interact with our website(s).

Information We Collect

1. Automatic Data Collection

• Cookies and Similar Technologies: We use cookies, pixels, and other tracking technologies to understand website usage, enhance user experience, and potentially serve relevant advertisements.
• Device and Usage Data: Information about your device (e.g., IP address, browser type, operating system) and how you interact with our website (e.g., pages viewed, links clicked, time spent).

2. Information You Provide

• Contact details submitted through forms (e.g., name, email address, phone number).

• Feedback or inquiries shared via our website.

How We Use This Information

• To analyze website performance and improve usability.
• To secure our website against unauthorized access or misuse.
• We do not currently send marketing emails. Should this change, you will have the option to manage your email preferences or opt out.

Your Choices as a Website Visitor

• Cookie Management: Configure preferences for essential vs. optional cookies through your browser or cookie banner (if required by law).
• Communications: If non-critical emails are introduced later, we will provide unsubscribe options or a "Manage Email Preferences" page.

Section B — Privacy Policy for Prospects and Clients

This section applies to you from the point you accept our Client Terms of Service, through matchmaking and any coaching engagement that follows.

Information we collect. Contact and billing details you give us: name, email address, phone number, company, and billing address. Information you share during matchmaking and coaching: what you tell us about your role, your goals and the challenges you are working on, and what you tell us about the coaches you meet. Recordings and transcripts of matchmaking and introduction calls. Payment information, which is processed by our payment provider — we do not store full card numbers. Correspondence between you and us.

Recordings. We record our calls with you during matchmaking — intake, match review and debrief — and we record introduction calls between you and a coach. We do this so that we can match you accurately and improve how we do it. You consent to this when you accept our Client Terms of Service, and we will tell you at the start of each call. If you would prefer a call not to be recorded, tell us beforehand and we will not record it. We do not record coaching sessions between you and your coach once your engagement has begun.

Why we process it. To provide the matchmaking and coaching services you have engaged us for; to take payment; to improve how we match clients to coaches; to comply with our legal obligations; and to establish, exercise or defend legal claims. Where we rely on consent — for call recording — you can withdraw it at any time, though we may not be able to provide the service in the same way.

What we share with your coach. To make an introduction work, we share your name, your company, your role, and a summary of what you are looking for. Your coach is bound by confidentiality obligations to us that cover your identity, the fact that you are receiving coaching, and everything you share in the course of your engagement.

How long we keep it. Recordings and transcripts of matchmaking and introduction calls: we keep these for as long as we operate our business, so that we can improve how we match clients to coaches, unless you ask us to delete them. Client records, correspondence and payment records: seven years, to meet tax and accounting obligations. Where we are required to preserve information in connection with a dispute or legal claim, or reasonably anticipate needing it for that purpose, we keep it for as long as necessary regardless of the above and regardless of any deletion request.

Subprocessors

We engage the following third-party providers, each bound by contractual obligations to protect your information: Attio, Grain, Stripe, DocuSign, Google, Superhuman, Webflow, Anthropic, Vercel, and Replit. For a current list, contact us at [email protected].

Section C — General Privacy Practices

These practices apply to all users, including Website Visitors and Clients.

How We Share or Disclose Your Personal Information

We may share personal information with:

• Service Providers: For analytics, hosting, and customer support (bound by confidentiality).
• Coaches: Where we introduce you to a coach or you engage one through us, as described in Section B.
• Professional Advisors: Such as lawyers, accountants, and auditors, as necessary.
• Authorities & Law Enforcement: In response to valid legal requests, including national security or law enforcement requirements. Where feasible and lawful, we will attempt to notify you before disclosing data. We also reserve the right to challenge overly broad or unlawful requests.
• Business Transferees: During mergers, acquisitions, or other corporate transactions under appropriate confidentiality obligations.

We do not sell personal information for monetary gain. If we ever share personal data in a way that qualifies as a "sale" under certain privacy laws, users in affected jurisdictions will be notified and given the right to opt out.

Your Privacy Rights

This section consolidates your rights under various jurisdictions, such as the European Economic Area (EEA) and California (CCPA/CPRA). If you have any questions or wish to exercise any of these rights, please contact us at [email protected]. We typically respond within 30 days, unless we require an extension.

General Rights (including GDPR)

• Access: Request a copy of your personal data and information on how we process it.
• Correction: Have inaccurate or incomplete data corrected.

• Deletion: Request deletion of personal data, subject to legal or contractual exceptions. We will not delete information where we need to keep it to comply with tax, accounting or other legal obligations; to resolve a dispute or enforce our agreements with you; or where we have been asked to preserve it, or reasonably anticipate needing it, in connection with a legal claim. Where we decline a deletion request on one of these grounds, we will tell you why, and we will delete the information once the ground no longer applies.

• Restriction: Restrict certain types of processing if you dispute its accuracy or lawfulness.
• Portability: Obtain your personal data in a structured, machine-readable format.
• Objection: Object to data processing based on legitimate interests or direct marketing.
• Withdraw Consent: Where processing is based on consent, withdraw it at any time.

California Resident Rights (CCPA/CPRA)

• Right to Know: The categories of personal information we collect, how it is used, and with whom it is shared.
• Right to Delete: Request deletion of personal information (with lawful exceptions).
• Right to Correct: Request correction of inaccurate data.
• Right to Opt Out: If personal information is sold or shared, opt out of such sales/sharing.
• Right to Non-Discrimination: We will not discriminate against you for exercising these rights.

Categories of personal information we collect. In the past 12 months we have collected: identifiers (name, email address, phone number, IP address); commercial information (services purchased and payment records); internet activity (website usage); audio recordings (matchmaking and introduction calls); and professional information (role, employer, and what you tell us about your work). We collect these from you directly, from your device when you use our website, and from our payment provider. We use them for the purposes described in Sections A and B, and disclose them to the categories of recipient listed above. We do not sell or share personal information as those terms are defined under California law.

Data Protection & Security

• Security Measures: We implement industry-recognized safeguards, including encryption in transit, secure hosting, and strict access controls. While no system is entirely immune from intrusion, we have established incident response procedures to notify affected users and relevant authorities in the event of a data breach, as required by law.
• International Data Transfers: Our servers are primarily located in the United States. Where data is transferred to jurisdictions with differing privacy laws, we employ appropriate transfer mechanisms, such as Standard Contractual Clauses (SCCs), to protect your personal data in accordance with applicable legal requirements.

Children’s Privacy

We do not knowingly offer our services to individuals under 18. If we discover that a child under 18 has provided us personal information without proper consent, we will take steps to delete that information as soon as possible and may take additional measures per local law.

Changes to This Privacy Policy

We may modify this Privacy Policy at any time. If we make material changes, we will provide notice through our website or other appropriate channels. Continuing to use our services after any posted changes indicates your acknowledgment of those updates. We encourage you to review this Privacy Policy periodically for the latest information on our practices. Previous versions remain available at withtitan.com/legal/privacy-policy/v1.

Contact Us

For any questions, requests, or concerns regarding this Privacy Policy, please contact us at: [email protected]

We aim to respond to all inquiries promptly. If your concern is urgent or involves sensitive information (e.g., a potential data breach), please make this clear in your communication so we can prioritize accordingly.

Disclaimer: While we strive to comply with all applicable privacy regulations, nothing in this policy should be construed as legal advice. If you have specific legal questions or concerns about our data practices, we encourage you to consult with an attorney.

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