Privacy Policy

Effective as of March 1st, 2024.

This Privacy Policy describes how Aware Healthcare Inc. ("Titan", “Aware", "we", "us," or "our") doing business as Titan handles personal information that we collect through our website, during the course of provision of the services under our Titan product, and any other application that link to this Privacy Policy (collectively, the “Service”), as well as through our marketing and other activities described below.    

Personal Information We Collect

Information you provide to us. You may provide us with the following categories of personal information: 

• Account data. Information you provide to create a Service account, including your name, email, phone number, address and the password you set.
• Transaction data. Information about your purchases as related to the Service, including what you purchased, the price, and the date.  Your purchase transactions may be processed by third party payment processors, such as Stripe, which collect your personal information as described below under How we share your personal information.
• Communication data. The contents of your communications with us or other stakeholders, whether through any part of our website,  email, instant message, or otherwise, including your support requests, and any feedback you provide about the Service, your responses to any future survey, and any data you may share in respect of employment opportunities at Aware.

If we ask you to provide other categories of personal information not listed above, we will use it consistent with this Privacy Policy or as otherwise explained at the time of collection. 

Automatic data collection. We and our service providers may, now or in the future, automatically log information about you, your computer or mobile device, and your interaction over time with the Service, and our communications, such as: 

• Device data.  Your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information (e.g., city/town).
• Usage data.  The  pages or screens you viewed, the terms you input, any content that you viewed, how long you spent on a page or screen, navigation paths between pages, information about your activity on a page, access times and duration of access, and whether you have opened our emails or clicked links within them.

Cookies and similar technologies. Some of the automatic collection described above is, or may be, facilitated by the following technologies:

• Cookies. These are small data files that are placed on your computer or mobile device when you visit a website to help website operators understand site traffic and use, help you navigate between pages efficiently, remember your preferences, and enable functionality.  Cookies used on our site include cookies that we serve as well as cookies served by third party vendors that we work with to enable the services they provide, such as website analytics services that track traffic and usage.  You can learn more about cookies and how to control them at www.allaboutcookies.org and you can set preferences for which cookies you wish to remove or reject in your browser.  
• Pixels. We may use pixels (also known as web beacons and clear GIFs) on our site and in our HTML formatted emails to track the actions of users on our sites and interactions with our emails, such as when an email was opened. Pixels are embedded invisibly in image files within webpages or HTML formatted emails. Most browsers and devices allow you to configure your browser or device to prevent images and any pixels embedded in them from loading.
• SDKs. Software development kit (SDK) refers to third-party computer code, which may from time to time, be incorporated into our Services to enable functions and tracking similar to those enabled by the other technologies described above, including to enable authentication services, analytics services and functionality provided by third parties.
• Browser web storage. Browser web storage (including via HTML5), also known as locally stored objects, functions like cookies but enables the storage of a larger amount of data. Your web browser may provide functionality to clear your browser web storage. 

If you block or reject these technologies, certain areas or features of the Service may not work or be accessible.

Third party sources. We may combine personal information we receive from you or collect automatically when you use the Service with personal information we obtain from other sources, such as: 

• Third party authentication services.  If the Service provides you an ability to log into the Service by using your credentials on a third party service, such as Apple, Google, and Microsoft, the service may share information about you to facilitate the authentication as described in the service’s settings or privacy policy.

How We Use Your Personal Information

We may use your personal information for the following purposes or as otherwise described at the time of collection:

Service delivery. To provide, operate, support and improve the Service and our business. This includes communicating with you via email or instant messaging service, including to provide support, respond to questions and send you updates, and other administrative messages.

Marketing. To send you marketing emails. You may opt-out of our marketing emails as described in the Opt-out of marketing communications section below. 

Research and development. For research and development purposes, including to analyze and improve the Service and our business. As part of these activities, we may create aggregated, de-identified and/or anonymized data from personal information we collect. We make personal information into de-identified or anonymized data by removing information that makes the data personally identifiable to you. We may use this aggregated, de-identified or otherwise anonymized data and share it with third parties for our lawful business purposes, including to analyze, improve and promote the Service and our business.

Compliance and protection. To comply with applicable laws, lawful requests, and legal process (such as to respond to subpoenas or requests from government authorities), and to protect our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims), including by enforcing the terms and conditions that govern the Service, and taking steps to prevent, investigate and deter fraud, cyberattacks or other unauthorized, unethical, or illegal activity.

Employment eligibility. To evaluate your fit with Aware’s needs.

How We Share Your Personal Information

We may share your personal information with the following categories of recipients and as otherwise described in this Privacy Policy or at the time of collection:

Service providers. Third parties that provide services on our behalf or help us operate the Service or our business (such as hosting, information technology and security, support, email delivery, payments, safety monitoring, performance monitoring, marketing, customer research, and analytics).

Payment processors.  In the event we make allowances for you to make purchases through the Service, your transactions shall be processed by third party payment processors, such as Apple (for purchases on iOS devices) or Stripe.  These payment processors may collect your name, phone number, e-mail address, mailing address, billing address, payment card information, and other information needed to process your payment.  They may also retain this information to enable you to purchase additional items through our Service without having to re-enter your payment information each time.  They do not share your payment card information with us. Their collection and use of your personal information shall be governed by their own privacy policies, terms and rules – when and if applicable, we encourage you to read them. Stripe’s Privacy Policy is available at https://stripe.com/privacy and Apple’s privacy policy is available at https://www.apple.com/legal/privacy/. 

Professional advisors. Professional advisors, such as lawyers, accountants, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.

Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above. 

Business transferees. Parties (and their advisors) to business transactions (or negotiations of or due diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Aware or our affiliates (including, in connection with a bankruptcy or similar proceedings).

Your Choices

Access or update your information. You may review and update certain Aware account information within your account.

Opt-out of marketing communications. You may opt-out of marketing emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us with your opt-out request. Please note that if you opt-out of promotional emails, you may continue to receive service-related and other non-marketing emails. 

Cookies. If we deploy cookies, the settings of most browsers let you remove or reject cookies. See the “Cookies and similar technologies” section above for more information about your choices. 

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals.

Delete your account. You can request that we delete your account by contacting us with your account deletion request or deleting your account through the Service.  Please review our Terms of Service for what occurs after termination of your account.  

Exercise California removal rights.  Registered users of the Service who are California residents and under 18 years of age may request and obtain removal of content or information that they posted on the Service where it can be accessed by others. Please contact us with these requests.  Upon receipt of the request, we will comply with applicable legal requirements to remove it or ensure that it is anonymized. Such removal does not ensure complete or comprehensive removal of the content, as, for example, some of the content or data may have been reposted by another user.

California consumer privacy rights.  Aware does not sell Personal Information for monetary consideration. We may share information about your devices with third parties in order to understand how you interact with the website. Such information sharing may be considered a “sale” under the California Consumer Privacy Act of 2018. If you are a California resident, you can opt out of such sales by contacting Aware via email at assistant@withtitan.com. Please note that you must provide enough information to enable us to process your request.

Other Sites And Services 

The Service may link to or integrate with websites and other online services operated by third parties.  In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or other online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications, and online services you use.

When you visit or log in to our website, cookies  and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

Security And Retention

We employ technical, organizational, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.  

The length of time we retain a category of personal information is determined based on whether it is sufficient to fulfill the purposes for which we collected it, including to satisfy legal, regulatory, accounting, or reporting requirements, establish or defend legal claims, enforce our agreements, resolve disputes or fraud prevention. We may either delete or anonymize personal information we no longer require.

International Data Transfers

We are headquartered in the United States and may use service providers that operate in the United States and other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country. You also acknowledge that personal information stored or processed in the United States will be subject to the laws of the United States, including the ability of governments and courts to obtain access to your personal information in some circumstances.

Children

The Service is not intended for use by anyone under 16 years of age. If you are a parent or guardian of a child under 16 from whom you believe we have collected personal information in a manner prohibited by law, please contact us. . If we learn that we have collected personal information through the Service from a child under 16 years of age without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on our website or other appropriate means. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Service after the effective date of any modified Privacy Policy indicates your acknowledgment that the modified Privacy Policy applies to your interactions with the Service and our business.

How to contact us

If you have any questions regarding our privacy policy, our collection and use of personal information, or to exercise any of your rights, please contact us at assistant@withtitan.com.

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